Support

Contacting us

Write to support@seequ.dev, from your account's email address if you can. It helps if you include:

• The device you're using and the app version, shown under About in Settings.
• What you were doing and what happened.

We never need your password to help you, so please keep it to yourself.

You can also chat with us and other Houre users in our Matrix room #houre:pikaviestin.fi. The room is public, so for anything about your account, email us instead.

I forgot my password

Your notes are encrypted with a key made from your password, so we can't reset it or recover your notes for you.

If you're still signed in on one of your devices, use Export in Settings there to save a copy of your notes. You can then create a new account and import them. To have the old account deleted, email us from its email address.

The verification code didn't arrive

• Check your spam or junk folder.
• Make sure the email address you entered is correct.
• Wait a moment, then choose Resend code.

Still nothing after a few minutes? Email us with the address you signed up with.

My notes aren't syncing

Syncing your own notes across devices needs a subscription. Projects that others share with you sync through their subscription, so you can keep working in them either way.

If you're subscribed and changes still don't show up:

• Check that each device is online and signed in to the same Houre account.
• Update Houre to the latest version on each device.
• On a device that's missing changes, choose Refresh from server under Data in Settings.

If a shared project has become read-only, its owner's subscription has ended. Your changes there stay on your device until it's renewed.

Subscriptions

• Subscribing: subscribe in the Houre app on your phone, through the App Store or Google Play. Your subscription belongs to your Houre account, so it applies on desktop too.
• Managing or cancelling: open your App Store or Google Play account settings. Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period.
• Subscription not showing up: sign in to the store account you subscribed with, then choose Restore purchases in Settings.
• Subscription linked to another account: if the app says your subscription belongs to a different Houre account, sign in to that account, or email us to have it moved.
• Refunds: Apple and Google handle payments, so refund requests go to them.

See Pricing for what each plan includes and our terms for the details.

Lost a device, or worried about your account?

If you're subscribed, everything that has synced is safe on our servers. Sign in on your new device and your notes come right back. Then secure your account:

1. In Settings, under Sessions & devices, revoke any device you no longer have or don't recognize. It's signed out right away.
2. Change your password under Security. If you think someone else knows it, also choose My password may have been compromised to replace your encryption keys.

Read Security to learn how Houre protects your notes.

Deleting your account

See Delete your account for how to do it and what happens to your data. Our privacy policy explains what we collect and why.